Refund Policy

Effective Date: 07/07/2026 Last Updated: 07/07/2026

At TEK SOFTWARE SOLUTIONS, we want you to be satisfied with your purchase from https://teksoftwaresolutions.com/ (the "Site"). This Refund Policy explains the terms under which returns, exchanges, and refunds are handled.

1. Return Window

You may request a return or refund within 7 days of the delivery date. Requests made after this period will not be eligible for a refund, except at our sole discretion or as required by law.

2. Eligibility for Refunds

To be eligible for a return and refund, the item must:

• Be unused, undamaged, and in its original packaging with all accessories, manuals, and tags included
• Be accompanied by proof of purchase (order number, receipt, or bank transfer confirmation)
• Not fall under our list of non-returnable items (see Section 5)

3. How to Request a Refund

1. Contact us at [Insert contact email/phone] within 7 days of delivery, providing your order number and reason for the return.
2. We will review your request and provide instructions for returning the item, if approved.
3. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

4. Refund Method

• Bank transfer orders: Approved refunds will be issued back to the same bank account used for payment, within [Insert number] business days.
• Cash on delivery (COD) orders: Approved refunds will be issued via bank transfer to an account you provide, within [Insert number] business days, or as store credit if you prefer.
• Original shipping/delivery charges, if any, are non-refundable unless the return is due to our error (e.g., wrong or defective item shipped).

5. Non-Returnable Items

The following items are not eligible for return or refund unless defective or damaged upon delivery:

• Digital products, software licenses, or downloadable goods once accessed or activated
• Items marked as "final sale" or "non-returnable" on the product page
• Products that have been used, installed, or altered

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the item and packaging. We will arrange for a replacement, exchange, or full refund at no additional cost to you, including delivery fees.

7. Cancellations

Orders may be cancelled free of charge before they have been dispatched. Once an order has been dispatched for delivery, it will be treated as a return under this Policy.

8. Refund Processing Time

Once approved, refunds are typically processed within [Insert number] business days. Processing times may vary depending on your bank.

9. Contact Us

For any refund or return inquiries, contact:

Tek Software Solutions Website: https://teksoftwaresolutions.com/ Email:support@teksoftwaresolutions.com