Shipping & Delivery Policy

Effective Date: 07/07/2026 Last Updated: 07/07/2026

This Shipping & Delivery Policy explains how TEK SOFTWARE SOLUTIONS ("we," "us," "our") ships and delivers orders placed on https://teksoftwaresolutions.com/ (the "Site").

1. Delivery Area

We currently ship and deliver only within Guyana. We do not offer international shipping at this time. If this changes, we will update this Policy accordingly.

2. Order Processing

Orders are processed after payment confirmation (for bank transfer orders) or immediately upon order placement (for cash on delivery orders).
Orders are typically processed within [Insert number] business days before dispatch.
You will receive a confirmation once your order has been processed and dispatched for delivery.

3. Delivery Timeframes

Estimated delivery time within Guyana is [Insert timeframe, e.g., "2–5 business days"], depending on your location.
Delivery times are estimates only and are not guaranteed. Delays may occur due to weather, courier availability, incorrect address information, or other circumstances beyond our control.

4. Delivery Charges

Delivery charges, if any, will be displayed at checkout before you confirm your order.
We reserve the right to change delivery charges at any time; the charge applicable at the time of your order will apply to that order.

5. Cash on Delivery (COD)

For COD orders, full payment is due to the courier upon delivery.
Please ensure the correct amount is available at the time of delivery to avoid delays.
We reserve the right to require prepayment via bank transfer for certain orders, such as high-value orders or repeat non-collection.

6. Delivery Address

You are responsible for providing an accurate and complete delivery address.
We are not responsible for delayed or failed deliveries resulting from incorrect or incomplete address information provided by you.
Additional delivery charges may apply if redelivery is required due to an incorrect address or a missed delivery attempt.

7. Failed Delivery Attempts

If a delivery cannot be completed due to your unavailability or refusal to accept the order:

We will attempt to contact you to arrange redelivery.
Additional delivery charges may apply for redelivery attempts.
Orders that remain undeliverable after [Insert number] attempts may be cancelled, and for prepaid orders, refunded in accordance with our Refund Policy (less any delivery costs incurred).

8. Order Tracking

[Insert details if you offer tracking, e.g., "You will receive updates via SMS/email/phone call from our courier regarding delivery status." If tracking is not offered, state: "As deliveries are handled locally, tracking numbers are not currently provided; you may contact us directly for delivery status updates."]

9. Damaged or Lost Shipments

If your order arrives damaged or does not arrive at all, please contact us within 7 days of the expected delivery date. We will investigate with our courier and, where appropriate, arrange a replacement or refund in accordance with our Refund Policy.

10. Contact Us

For questions about shipping and delivery, contact:

Tek Software Solutions Website: https://teksoftwaresolutions.com/ Email:support@teksoftwaresolutions.com